Frequently Asked Questions

Yes, we ship to over 120 countries worldwide. International shipping times vary by destination:

• Europe: 3-5 business days
• North America: 5-7 business days
• Asia-Pacific: 7-10 business days
• Rest of World: 10-14 business days

Customs duties and taxes may apply depending on your country's regulations. These charges are the responsibility of the recipient.

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package by:

• Clicking the tracking link in your shipping confirmation email
• Visiting the carrier's website and entering your tracking number
• Logging into your MAISON account and viewing your order history

Please allow 24 hours after shipment for tracking information to update.

We offer several shipping options to suit your needs:

• Standard Delivery (5-7 business days) - Complimentary on all orders
• Express Delivery (2-3 business days) - €25
• Next Day Delivery - €45 (order before 2 PM)
• International Shipping - Varies by destination

All orders are carefully packaged in our signature boxes with sustainable materials.

If you're not available to receive your delivery:

• The carrier will leave a delivery notice with instructions
• You can arrange redelivery through the carrier's website
• The package may be held at a nearby collection point
• Contact our customer service team for alternative delivery arrangements

Yes, we're happy to help with exchanges. To ensure the quickest service:

• Return your original item using our standard return process
• Place a new order for your desired size or item
• This ensures you receive your new item as quickly as possible

If you prefer direct exchange assistance, please contact our customer service team.

To return an item:

1. Log into your account and navigate to Order History
2. Select the order and click "Return Item"
3. Choose your return reason and preferred refund method
4. Print the prepaid return label (EU customers)
5. Pack the item securely in its original packaging
6. Drop off at your nearest collection point

Alternatively, contact our customer service team at service@maison.com for assistance.

We want you to love your MAISON purchase. If you're not completely satisfied:

• You have 30 days from delivery to return items
• Items must be unworn, unwashed, and in original condition with all tags attached
• Original packaging should be retained when possible
• Complimentary return shipping within the EU
• Full refund will be issued to your original payment method within 7-10 business days

Please note: Personalized items, made-to-measure pieces, and final sale items cannot be returned.

We begin processing orders immediately to ensure quick delivery. However:

• Contact us within 1 hour of placing your order for the best chance of modification or cancellation
• Once an order has shipped, it cannot be cancelled
• You can refuse delivery and return the package for a full refund
• Email service@maison.com or call +33 1 42 60 80 80 for urgent requests

Yes, complimentary gift wrapping is available for all orders. During checkout:

• Select "Add gift wrapping" option
• Include a personalized message card
• Each item will be wrapped in our signature packaging
• Price tags and invoices will be removed

For special gift requests or corporate gifting, please contact our customer service team.

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Bank Transfer (for orders over €1,000)

All transactions are processed securely with SSL encryption. We never store your complete card details.

Due to the bespoke nature of personalized items, they are final sale and cannot be returned or exchanged. We carefully check all personalization details before production, and you'll receive a preview for approval.

If there is an error in the monogramming that differs from your approved preview, please contact us immediately and we will resolve the issue.

Adding a monogram is simple:

1. Select your item and click "Add Personalization"
2. Enter up to 3 initials (typically First, Last, Middle format)
3. Choose your thread color (Classic Black, Navy, or matching fabric color)
4. Select font style (Classic Serif or Modern Sans-Serif)
5. Preview your monogram before confirming

Personalization is complimentary and adds 5-7 business days to production time.

We offer personalization services on selected items:

• Shirts & Blouses - Monogram on cuff or chest pocket
• Coats & Blazers - Interior lining monogram
• Leather Goods - Bags, wallets, and small leather accessories
• Cashmere & Knitwear - Discreet monogram placement

Look for the "Personalization Available" badge on product pages.

Yes, we provide complimentary basic alterations for items purchased from MAISON:

• Hem adjustments on trousers and skirts
• Sleeve length adjustments
• Minor waist adjustments

Bring your item to any MAISON boutique within 30 days of purchase. More extensive alterations may incur additional charges. Please note that personalized items cannot be altered.

Yes, we offer made-to-measure services for select items including:

• Tailored blazers and suit jackets
• Trousers and formal wear
• Shirts and blouses
• Coats and outerwear

Visit one of our boutiques for a personal consultation and fitting, or book a virtual appointment with our tailoring specialists.

To book a fitting appointment:

• Visit our Contact page and select your preferred boutique
• Call your nearest boutique directly
• Email us at service@maison.com with your preferred date and time
• Request an appointment during online checkout

Virtual consultations are also available for customers outside major cities.

Made-to-measure timelines vary by item complexity:

• Shirts & Blouses - 3-4 weeks
• Trousers - 4-5 weeks
• Blazers & Jackets - 6-8 weeks
• Coats - 8-10 weeks

Rush services may be available for an additional fee. Contact your boutique for details.

Yes, we offer repair and restoration services for MAISON garments:

• Button replacement
• Seam repairs
• Lining replacement
• Zipper repairs
• Re-weaving for damaged fabrics

Bring your item to any boutique for assessment. Minor repairs are complimentary within the first year; other services will be quoted based on the work required.

Proper care ensures your MAISON NOIR pieces remain beautiful for years:

• Always follow the care instructions on the garment label
• We recommend professional dry cleaning for tailored items and wool garments
• Store items on proper hangers in a cool, dry place
• Use garment bags for long-term storage
• Allow garments to air between wears

For specific fabric care questions, contact our customer service team.

All MAISON products are covered by our quality guarantee:

• We stand behind the craftsmanship of every piece
• Manufacturing defects will be repaired or replaced free of charge
• This guarantee does not cover normal wear and tear or damage from improper care
• Contact us with any quality concerns - we're here to help